Distance Selling Agreement

DISTANCE SALES AGREEMENT

ARTICLE 1 – PARTIES

1.1 – SELLER Title: GNR MARKET Address: 152 Evler Mahallesi 1. Yiğit Sokak No: 2 B Yıldırım / Bursa Phone: +90 533 368 64 42 Email address: info@truzcollagen.com

1.2 – BUYER The person who becomes a member of the www.truzcollagen.com shopping site as a customer. The address and contact information used while becoming a member shall be taken as a basis.

ARTICLE 2 – SUBJECT The subject of this agreement is the determination of the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of Consumers No. 6502 and the Regulation on the Principles and Procedures for the Implementation of Distance Contracts regarding the sale and delivery of the product, whose qualifications and sales price are specified below, which the BUYER ordered electronically from the SELLER's www.truzcollagen.com website.

ARTICLE 3 – PRODUCT SUBJECT TO THE AGREEMENT It consists of the type, quantity, brand/model, color, number, sales price, payment method, and information at the time the order is finalized of the Good/Product/Service.

ARTICLE 4 – GENERAL PROVISIONS

4.1 The BUYER declares that they have read and are informed about the preliminary information regarding the basic characteristics of the product subject to the agreement, the sales price including all taxes and the payment method, the delivery and that its costs will be covered by the BUYER, the delivery period, and the SELLER's full commercial title, full address, and contact information on the www.truzcollagen.com website and that they have given the necessary confirmation electronically. By confirming this agreement electronically, the BUYER confirms that they have accurately and completely obtained the address, the basic features of the ordered products, the price of the products including taxes, payment, and delivery information that must be given to the Consumer by the Seller before the conclusion of distance contracts.

4.2 The product subject to the agreement shall be delivered to the BUYER or the person/organization at the address indicated by them within the period explained in the preliminary information on the website depending on the distance of the BUYER's place of residence for each product, provided that it does not exceed the legal 30-day period. All kinds of shipping fees regarding the delivery shown in Article 3 will be covered by the BUYER and will be reflected in the invoice regarding their order under the name "Shipping Fee".

4.3 If the product subject to the agreement is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery.

4.4 The SELLER cannot be held responsible for the failure to deliver the ordered product to the BUYER due to any problems that the cargo company may encounter during the delivery of the product to the BUYER.

4.5 The SELLER is responsible for delivering the product subject to the agreement intact, complete, in accordance with the qualifications specified in the order, and with warranty documents and user manuals, if any.

4.6 The SELLER may supply a different product of equal quality and price to the BUYER before the expiry of the performance obligation arising from the agreement, provided that it is based on a justifiable reason.

4.7 If the SELLER cannot fulfill its obligations subject to the agreement in case the fulfillment of the product or service subject to the order becomes impossible, it notifies the consumer of this situation before the expiry of the performance obligation arising from the agreement and may supply a different product of equal quality and price to the BUYER.

4.8 For the delivery of the product subject to the agreement, it is mandatory that the signed copy of this agreement has been delivered to the SELLER and the price has been paid with the payment method preferred by the BUYER. If for any reason the product price is not paid or is cancelled in bank records, the SELLER is deemed to be relieved of its obligation to deliver the product.

4.9 The BUYER accepts and undertakes that the credit card information defined in the system during shopping is correct and that any legal and criminal responsibility arising from the use of this credit card belongs to them. After the delivery of the product, if the relevant bank or financial institution does not pay the product price to the SELLER due to the unfair or unlawful use of the BUYER's credit card by unauthorized persons in a way not caused by the BUYER's fault, the BUYER is obliged to send the product to the SELLER within 3 days, provided that it has been delivered to them. In this case, transportation costs belong to the BUYER. If the BUYER does not send the product back, they accept and undertake that in cases where the product price is not taken from the credit card for any reason or the product price is refunded to the credit card, the product price will be transferred to the SELLER bank accounts without the need for any warning.

4.10 If the SELLER cannot deliver the product subject to the agreement within the period due to force majeure or extraordinary circumstances such as adverse weather conditions preventing transportation, interruption of transportation, it is obliged to notify the BUYER of the situation. In this case, the BUYER may use one of the rights to cancel the order, replace the product subject to the agreement with its precedent, if any, and/or postpone the delivery period until the preventive situation disappears. In case the BUYER cancels the order, the amount paid is paid to them in cash and in full within 10 days.

4.11 Points given to the customer by the SELLER through a campaign are valid for only one purchase. These points are not refunded even if the product is returned. In payments made by the BUYER with a credit card, the product amount is returned to the relevant bank within 7 days after the order is cancelled by the BUYER. Since the reflection of this amount to the BUYER's accounts after the return to the bank is entirely related to the bank transaction process, the BUYER accepts in advance that it will not be possible for the SELLER to intervene in any way for possible delays and that the reflection of the amount returned to the credit card by the SELLER to the BUYER account by the bank may take an average of 2 to 3 weeks.

ARTICLE 5 – RIGHT OF WITHDRAWAL The BUYER has the right of withdrawal within 14 days from the delivery of the product subject to the agreement to themselves or the person/organization at the address indicated without having to show any reason. However, product returns cannot be accepted for products specially prepared for the BUYER for specific days such as New Year's, holidays, Mother's Day, offered for sale and/or imported, and campaign and promotional products; the BUYER makes their purchase by accepting these conditions.

In order to use the right of withdrawal, it is mandatory to notify the SELLER by fax or email within the 14-day period and the product must not be used within the framework of the provisions of Article 6. In case this right is exercised,

a) The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Order returns whose invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued)

b) Return form,

c) The box, packaging, and standard accessories, if any, of the products to be returned within the 14-day period must be delivered complete and undamaged. Within 10 days following the receipt of these documents by the SELLER, the product price is returned to the BUYER.

The shipping cost of the product returned due to the right of withdrawal will be covered by the SELLER in domestic orders and by the BUYER in international orders. The SELLER does not refund the shipping fee collected from the BUYER while selling the product.

While returning the product to the SELLER, the original invoice submitted to the BUYER during the delivery of the product must also be returned (in order to ensure consistency in our accounting records), and if the invoice is not sent to the SELLER together with the product or within 5 days at the latest from the shipment of the product, the return process will not be carried out, and the product will be sent back to the BUYER with counter payment in the same way. The phrase "it is a return invoice" will be written on the invoice to be returned with the product and will be signed by the BUYER.

ARTICLE 6 – PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED Due to their nature; returns are not accepted for disposable products, copyable software and programs, products that spoil quickly or are likely to expire.

ARTICLE 7 – DEFAULT OF THE DEBTOR In case the BUYER goes into default, the BUYER agrees to pay the loss and damage of the SELLER due to the delayed performance of the debt. In cases where the BUYER's default is caused by the SELLER's fault, the BUYER will not be obliged to meet any loss and damage claim.

ARTICLE 8 – COMPETENT COURT

In the implementation of this Preliminary Information, Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchased the goods or services and where their residence is located are authorized up to the value declared by the Ministry of Industry and Trade. The SELLER may make its applications regarding complaints and objections to the consumer problems arbitration committee or consumer court in the place where it purchased the goods or services or where its residence is located within the monetary limits determined by the T.R. Ministry of Industry and Trade in December every year. Information regarding the monetary limit is below:

Valid as of 28/05/2014;

a) In accordance with Article 68 of the Law on the Protection of Consumers No. 6502, it is mandatory to apply to district consumer arbitration committees for disputes with a value below two thousand Turkish Liras, to provincial consumer arbitration committees for disputes with a value below three thousand Turkish Liras, and to provincial consumer arbitration committees for disputes between two thousand Turkish Liras and three thousand Turkish Liras in provinces with metropolitan status. No application can be made to consumer arbitration committees for disputes above these values.

b) For disputes above the specified value, it is necessary to apply to the Consumer Court, and in places where there is no Consumer Court, to the Civil Courts of First Instance as the Consumer Court.

This preliminary information is made for commercial purposes.

Please Note: Before signing the cargo report, please check whether your cargo package is damaged due to transportation. If there is damage to your cargo package for any reason, return your cargo to the cargo officer to have a report drawn up without signing any document regarding the delivery. Your new products will be sent to you immediately by us. In case of receiving products with damaged cargo packages, www.truzcollagen.com is not responsible for the damage or deficiency of the products inside.

15. All of these terms and conditions are subject to Turkish Law.