Warranty Conditions Unless otherwise stated, all products are under the warranty of the manufacturer. To ensure the validity of the warranty conditions, you must check the product upon delivery. If you notice any damage, have a report drawn up by the cargo officer and do not accept the product. Changes made to the product, deformation of the product, or deterioration of the product's original design are outside the scope of the warranty.

Product Return Conditions If the product you purchased via truzcollagen.com turns out to be defective, you must contact us via the online support section on our page within 7 days at the latest from the delivery date. Following this notification, the defective product you send to us via the cargo company will be replaced with a new one. If the defect in the ordered product is caused by customer usage or if the product has been used within the 7-day period, the return and exchange of the product will not be accepted. Practices in accordance with the Law on Consumer Protection No. 4077 are essential for product return and exchange conditions.